5bet Terms and Conditions

1.1 Applicability

These terms and conditions apply to all services on the 5bet platform — including casino games, sports betting, live casino, and other entertainment activities. By accessing the platform, the user agrees to abide by these terms.

5bet reserves the right to amend these terms and conditions at any time. Registered users will be notified by email of any significant changes. Continued use of the platform after any change will be considered acceptance of the revised terms.

1.2 Age and Eligibility

To open an account and use any service on 5bet, users must:

• Be at least 21 years of age.
• Be a citizen or lawful resident of Bangladesh.
• Be capable of making decisions independently and with full mental capacity.
• Register an account in their own name — registration on behalf of another person or using another person's information is prohibited.
• Hold only one active account at any given time.

1.3 Language and Interpretation

These terms and conditions are drawn up in Bengali, which shall be regarded as the governing language. In the event of any conflict with a translated version, the Bengali version shall prevail. On any question of interpretation of a clause, the decision of 5bet shall be final.

2.1 Registration Process

To open an account on 5bet, accurate and complete information must be provided. If any false or misleading information is found in the details submitted at registration, the account may be suspended or closed at any time and the balance may be forfeited.

Information required for registration:

• Full name (as per National ID card or passport)
• Date of birth
• Active mobile number
• Email address
• Permanent address

2.2 Identity Verification (KYC)

5bet reserves the right to verify the identity of an account holder at any time. The following documents may be requested for verification:

• Clear photo of National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of ownership of the payment method

Withdrawals may be temporarily suspended until the verification process is complete. This is a routine step to ensure security.

2.3 Account Security

The user is solely responsible for keeping their login credentials (username and password) confidential. Allowing a third party to use the account is strictly prohibited. If a password is lost or unauthorised access is suspected, the 5bet support team must be notified immediately.

The user bears full responsibility for any loss resulting from misuse of their account.

3.1 Payment Methods

5bet currently supports bKash, Nagad, Rocket, and Upay for deposits and withdrawals. All transactions are conducted in Bangladeshi Taka (৳).

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Transactions below these limits will not be processed.

3.2 Withdrawal Timeframe and Conditions

Withdrawal requests are generally processed within 15 minutes to 2 hours. The following conditions apply to withdrawals:

• The account must be fully verified.
• The wagering requirements for any bonus must have been met.
• Withdrawals can only be made to the same payment method used for the deposit.
• The required KYC documents must have been submitted.

If a suspicious transaction is detected, 5bet reserves the right to place the withdrawal on hold and conduct an investigation.

3.3 Transaction Responsibility

It is the user's sole responsibility to enter the correct amount and mobile number when making a deposit. 5bet is not liable for any loss resulting from incorrect information. If there is a problem with a deposit, the support team must be contacted immediately via live chat.

4.1 Welcome Bonus

5bet offers new members a 150% bonus on their first deposit, up to a maximum of ৳15,000. To receive this bonus, the bonus option must be activated at the time of the first deposit after registration.

Example: A deposit of ৳1,000 adds a bonus of ৳1,500, bringing the total balance to ৳2,500. To withdraw this bonus, a wagering requirement of ৳1,500 × 20 = ৳30,000 must be completed.

4.2 General Bonus Conditions

The following rules apply to all bonuses on 5bet:

• A bonus is applicable to one account only once.
• The relevant wagering conditions must be met before placing bets with bonus funds.
• Completing the wagering requirement is mandatory before withdrawing winnings earned from a bonus.
• If bonus balance is wagered on a game to which the bonus does not apply, the bonus may be cancelled.
• Attempting to collect bonuses from multiple accounts may result in all accounts being closed.

4.3 VIP Cashback Programme

The 5bet VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — from a maximum of 0.2% at Bronze up to a maximum of 1.2% at Diamond.

Weekly cashback is calculated on the net loss for that week (total losses minus total winnings) at the applicable rate. Example: A Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 in cashback.

Cashback is credited to the account automatically and there are no additional wagering conditions before it can be withdrawn. Advancement to a higher VIP tier depends on the user's regular and active participation on the platform.

5.1 Bet Acceptance and Cancellation

5bet reserves the right to cancel bets in the event of a technical error, unusual market movement, or event cancellation. The amount of any cancelled bet will be returned to the user's balance.

Once a match or event has started, it is not possible to change or cancel a bet, unless 5bet has activated a specific option for live betting.

5.2 Odds and Results

All odds published by 5bet are correct at the time of publication but may change depending on market conditions or new information. The odds displayed at the time a bet is confirmed are treated as final.

Recognised sources are used to determine the results of sports events. In the event of a dispute over a result, the decision of 5bet shall be final.

5.3 Casino Games

All casino games (slots, live casino, fishing games, etc.) are operated through third-party game software providers. The RTP and rules of each game apply as per the information provided by the relevant provider.

If a game session is left incomplete due to a technical error, 5bet will determine the actual result from its records and make the appropriate adjustment. 5bet does not accept liability for losses caused by issues with the user's device.

6.1 General Prohibitions

The following activities are strictly prohibited on the 5bet platform:

• Opening multiple accounts or using another person's account.
• Creating multiple accounts for the purpose of abusing bonus offers.
• Placing bets using automated software, bots, or scripts.
• Providing false information for fraudulent purposes.
• Using the platform for money laundering or processing illegal funds.
• Engaging in fraudulent behaviour towards other users.
• Exploiting vulnerabilities or bugs in the 5bet system to gain an unfair advantage.

6.2 Consequences of Violations

If any of the above prohibited activities are proven, 5bet may take the following steps without notice:

• Immediately suspend or permanently close the account.
• Forfeit all bonuses and bonus-related winnings in the account.
• A decision on whether to return the original deposit will be made depending on the outcome of the investigation.
• Take legal action where applicable.

7.1 Data Collection and Use

5bet uses users' personal data solely for the purposes of operating its services, verifying identity, and complying with applicable laws. For a detailed description of how data is collected and used, please see our Privacy Policy.

5bet keeps users' financial and personal information secure through SSL encryption and other technical measures. Information is shared with third parties only where required by legal obligation or as part of service operations.

7.2 Cookies and Tracking

The 5bet website uses cookies to improve the user experience and analyse service quality. By accessing the site, the user consents to the use of cookies. Cookies can be disabled through browser settings, though doing so may mean some services do not function correctly.

8.1 Setting Play Limits

5bet believes that gaming is for entertainment — it is never a reliable way to earn money. Users can set their own deposit limits, session time limits, and maximum loss limits.

For details on responsible gaming policies and self-exclusion options, please read our Responsible Gaming Guide.

8.2 Protection of Minors

No one under the age of 21 may open or use an account on the 5bet platform. Parents and guardians are advised to use parental control software on their devices and to keep login credentials out of reach of minors.

If 5bet suspects that a minor is using an account, immediate action will be taken and the account will be permanently closed.

9.1 Closure at User Request

Any user may close their account at any time by notifying the 5bet support team. Any remaining balance must be withdrawn before the account is closed. Re-registration will not be permitted after an account is closed.

9.2 Suspension or Closure by 5bet

5bet may suspend or permanently close an account for any of the following reasons:

• Violation of any provision of these Terms and Conditions.
• Evidence of fraudulent or illegal activity.
• Extended inactivity (two years or more).
• Refusal to submit KYC documents.
• Order from a court or government authority.

Once the investigation of a suspended account is complete, the user will be informed of the outcome. If cleared, the account will be reactivated.

9.3 Balance on Inactive Accounts

An account with no transactions for 12 consecutive months may be declared inactive. If an inactive account holds a balance, 5bet will notify the user by email. If there is no response to that communication, action will be taken in accordance with the applicable policy.

10.1 Service Availability

5bet aims to provide uninterrupted service at all times; however, temporary disruptions may occur due to technical maintenance, server issues, or internet connectivity problems. 5bet is not liable for any loss caused by such disruptions.

5bet is not responsible for issues caused by faults in third-party game provider servers or payment gateways, but will make every effort to assist in resolving such issues.

10.2 Limitation of Financial Liability

In any dispute, 5bet's maximum liability shall be limited to the amount of the specific transaction in question. 5bet is not liable for indirect losses, loss of profits, or speculative claims.

11.1 Right to Amend

5bet reserves the right to amend, modify, or remove any part of these Terms and Conditions at any time. There is no obligation to explain the reason for changes; however, registered users will be notified in a timely manner for significant changes.

11.2 Effective Date of Amendments

Amended terms will take effect from the date they are published, unless otherwise stated. Continued use of the platform after a change has been made will be considered acceptance of the revised terms. The latest version of the Terms and Conditions will always be available on this page.

If you have any questions about the Terms and Conditions or general enquiries, please visit our FAQ section — you will find answers to many common questions there.

12.1 Support Channels

If you have any questions about these Terms and Conditions or wish to raise a complaint, please contact the 5bet support team. 5bet provides support in both Bengali and English via 24/7 live chat and email.

• Live Chat: Click the icon in the bottom-right corner of any page on the platform — available at all times.
• Email: [email protected]

To learn more about us and for details about 5bet's services, please visit our About Us page.

12.2 Complaint Resolution

When a complaint is submitted, 5bet will review it and respond as promptly as possible. Fairness and transparency are always maintained in the resolution of complaints.

Sending a written message from your registered email address is the most effective way to submit a complaint. Please include your account number, a description of the issue, and the relevant dates in your message.