For ages 21+

Responsible Gambling —
Stay safe on 5bet

5bet is committed to keeping every player informed and protected, so that entertainment does not turn into a problem. Knowing your limits and seeking help when needed is the real win.

21+ All activities on this site are for persons aged 21 and above only
Play, but within your limits
Set your budget,
manage your time,
take a break when needed.

When does gambling become a problem?

Casino or sports betting — all forms of online gaming are a form of entertainment. But for some people, it can gradually go beyond habit and turn into addiction. 5bet believes every player should play within their financial means and time limits. Repeatedly placing bets in the hope of recovering lost money is a warning sign.

Under our terms and conditions, all users must be aware of the risks before playing. The chance of losing exists equally on every bet — no strategy or system guarantees a win. So set a budget and time limit in your mind before entering the platform.

5bet never allows minors to open an account. All activities on the site — slots, live casino, cricket betting or any other game — are for persons aged 21 and above only. If age is in doubt, 5bet reserves the right to verify any account.

Remember: Gambling is not a source of income. There is no guarantee of recovering lost money. If you feel you are losing control, now is the time to seek help.

Self-limit tools

5bet provides players with several tools to stay in control of their gaming experience. Use them and play at your own pace.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, lowering it takes a short time to take effect, so decisions are not made in the heat of the moment.

Deposit Control

Loss Limit

Betting stops automatically once you have lost a set amount. Having this in place reduces the risk of large losses from trying to play "just a little more".

Balance Protection

Session Timer

Decide in advance how long you will play in one sitting. When the set time is up, you receive a reminder, giving you the chance to stop.

Time Management

Reality Check

A message appears at regular intervals showing how long you have been playing and your total win or loss for the session. This helps you stay aware.

Awareness Tool

Cool-Off Period

If you want to take a break for a few days, temporarily suspend your account — from 24 hours up to 30 days. Login will not be possible during this time.

Temporary Break

Self-Exclusion

If you want a long break or to stop playing permanently, apply to close your account completely. Once activated, this cannot easily be reversed.

Permanent Protection

To activate or change any tool, contact 5bet's 24/7 live chat or email support. Our support team can assist in both Bengali and English.

Warning signs of a problem

If you notice any of the signs below in yourself or someone you know, it is important to seek help while there is still time.

  • You keep placing bets to "recover" lost money and cannot stop.
  • You are spending more time or money than you planned.
  • You feel restless, anxious, or irritable when you cannot gamble.
  • You are hiding your gambling from family or friends, or lying about it.
  • You are using money set aside for essentials (rent, food, debt repayment) for gambling.
  • You are spending more time gambling and less time sleeping, working, or with family.
  • Even after a big win, you cannot stop and bet again, losing everything.

Check yourself

Think through the questions below on your own. If you answer "yes" to three or more, consider seeking professional help.

In the past month, have you gambled beyond your budget?
Have you repeatedly gone over the time limit you set for yourself?
Has a family member or someone close to you expressed concern about your betting?
Are you turning to betting to cope with stress or loneliness?
Have you been blaming yourself more or feeling down after losses?
Have you borrowed money from someone to fund your betting?
Be honest: These questions are for you alone — you do not need to share the answers with anyone. But if the answers concern you, seeking help is the brave thing to do.

Where can you get help?

You do not have to carry this alone. Help can come from family, friends, or a professional counsellor. 5bet's own support team is also always ready.

5bet Live Chat Support

Help is available 24 hours a day, seven days a week via live chat. Whether to activate self-exclusion, set limits, or just to talk — contact us for any reason. Support is available in Bengali.

24/7 Support

Email Support

If you prefer written communication, send us an email. Our team replies in both Bengali and English. Requests for self-exclusion or account closure can also be made by email.

[email protected]

Written Contact

Family and Loved Ones

Talk openly with a trusted family member or friend. Often, the support of someone close can be effective even before professional help is sought. Stop hiding things from them — that is the first step.

Family Support

Professional Mental Health Counselling

Mental health services in Bangladesh are now much more accessible. Government hospital mental health departments and private counselling centres help with gambling addiction and many other behavioural issues. Talk to a psychologist or counsellor — this is not a sign of weakness, but a decision to take care of yourself.

Professional Help

5bet's commitment

5bet is not just an entertainment platform — it is a responsible service. If you read more about us, you will see that player safety is one of our core priorities. Age is verified at every account registration, and our team reaches out when suspicious behaviour is detected.

Age verification: Opening an account for anyone under 21 is strictly prohibited, and we verify documents when necessary to ensure this.

Data protection: Your personal and financial information is secured with SSL encryption. Our privacy policy explains this in detail.

Simple self-exclusion: You can close your account at any time by sending a single message via live chat or email — no complicated process.

Active support: Our support team is available 24 hours a day, 7 days a week to communicate in Bengali.

Limit-setting options: Deposit limits, loss limits, and session timers — all can be activated through support.

Minor protection: Parents are advised to enable parental controls on their devices to prevent underage family members from accessing the site.

Answers to common responsible gambling questions are in our FAQ section. If you feel your question is not there, ask support directly.

Responsible Gambling FAQ

Contact support via live chat or email and let them know you want to activate self-exclusion. The support team will help you complete the process. Once self-exclusion is active, you will not be able to log in to your account and no promotional communications will be sent to you.

Addiction signs appear when gambling shifts from entertainment to compulsion. For example: betting amounts gradually increasing, repeatedly placing bets to "win back" losses, spending time on gambling at the expense of family or work, and feeling mentally uneasy when unable to gamble. If you notice these signs, take a break and seek help if needed.

Date of birth is verified at registration and government-issued ID details may be requested if necessary. No one under 21 years of age can open an account. However, to prevent minors from accessing the site at home, parents are advised to use parental control software on their devices.

A cool-off period is a short-term break — typically 24 hours to 30 days. During this time you cannot log in, but once it ends you can play again as normal. Self-exclusion is a long-term or permanent measure. Once activated, the account cannot be used until a specified period has passed, or permanently. Contact support to discuss which option you need.

Yes. If you believe a family member or someone close to you is showing signs of problematic gambling, contact 5bet support. We can provide relevant information and advise on the person's account, while respecting our privacy policy.

Decreasing a limit takes effect immediately. However, a request to increase a limit takes effect only after a set waiting period has passed — this delay is intentional, so that decisions made in the heat of the moment are not acted on right away. Contact support for any changes.