5bet Privacy Policy

5bet is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how 5bet handles your personal information when you use its website, mobile application, and related services ("Platform").

By registering an account on this Platform or using any of its services, you agree to the terms of this Privacy Policy. This Policy applies together with the Terms and Conditions, and you are advised to read both documents.

This Policy applies to all registered and unregistered users who browse or use 5bet's Platform for any purpose.

5bet collects user information in several ways. The categories of information collected are detailed below:

When creating an account, you will be asked to provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (when verification is required)
• Username and password chosen by the user

Relevant payment information is collected during deposits and withdrawals, such as the mobile number associated with your bKash, Nagad, Rocket, or Upay account. Complete payment credentials are never stored on 5bet's servers.

Some information is collected automatically when you use the Platform:

• IP address and device type
• Browser type and language settings
• Page visit times and frequency (log data)
• Gaming history and betting activity
• Session data from cookies

5bet uses user information only for specific and legitimate purposes, which are listed below:

• Account Management: Your identity information is used for registration, login verification, and account security.
• Transaction Processing: Financial information is required to correctly complete deposit and withdrawal requests.
• Customer Support: Your account information is used when providing assistance via live chat or email.
• Fraud Prevention: To identify unusual activity and detect multiple accounts.
• Responsible Gaming: To monitor user playing patterns and enforce the responsible gaming guidelines.
• Promotions and Communication: To inform you of bonus offers and important updates, but only with your consent.
• Platform Improvement: To analyse user behaviour and preferences in order to improve service quality.

To protect your personal information on 5bet, we follow industry-leading technical standards. All data transfers are carried out through SSL (Secure Sockets Layer) encryption, which prevents unauthorised access by third parties.

Your password is never stored in plain readable form — it is encrypted using strong cryptographic hashing. Our servers undergo regular security audits and continuous monitoring is in place against suspicious access.

How long data is retained depends on the type of information and its purpose. Financial transaction records and identity verification information are kept for a set period as required by law. Unnecessary data is securely deleted after the designated period.

5bet does not generally share users' personal information with third parties. However, information may be shared in the following limited circumstances:

Mobile financial services such as bKash, Nagad, Rocket, and Upay receive only the transaction information necessary to complete a transaction. These payment partners have their own privacy policies.

Game studios including Evolution, Pragmatic Play Live, PG Soft, and JILI may receive minimal session data to operate their software. Your full identity information is not shared with them.

We are legally obligated to provide information to the relevant authorities as part of a court order, lawful investigation, or legal process. In such circumstances, 5bet complies with applicable law.

The 5bet Platform uses cookies and similar tracking technologies to help improve the user experience. Cookies are small text files stored on your device.

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, the Platform will not function properly.
• Functional Cookies: Used to remember your language preferences, game settings, and display preferences.
• Analytics Cookies: Help improve service quality by monitoring how different sections of the Platform are being used.

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the Platform to stop working properly.

5bet believes users should have full control over their own information. To that end, the following rights are upheld:

• Right to Access: You can view and download the information stored in your account at any time.
• Right to Correction: If any of your personal information is incorrect, it can be corrected through your account settings or via customer support.
• Right to Withdraw Consent: Consent given for promotional communications can be withdrawn at any time.
• Data Portability: Where technically possible, your data will be provided in a structured format.
• Right to Complain: You can contact 5bet's support team directly with any privacy-related concerns.

To exercise these rights or get answers to any questions, contact our 24/7 live chat support team. You can also read the FAQ section for more details.

If you wish to close your account on 5bet, you can submit a request to our customer support team. After the account is closed:

• Your personal information will become inactive and will no longer be used for any activity.
• Financial transaction records will be retained for a set period as required by law.
• After that set period, the information will be permanently deleted or anonymised.
• Any pending withdrawal requests must be settled before the account is closed.

5bet's services are for persons aged 21 or above only. 21+ We do not collect personal information from any minor. Age verification is in place at the time of account registration.

If it comes to our attention that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted. We urge guardians to monitor minors' internet use.

5bet reserves the right to review and update this Privacy Policy from time to time. Reasons for changes may include:

• Technical improvements or the introduction of new services
• Legal or regulatory changes
• Policy improvements based on user feedback
• Identification of new security-related matters

For significant changes, registered users will be notified by email or through in-app notifications on the Platform. Continued use of the Platform after any changes will be taken as acceptance of the updated policy. The date of the latest update to this policy will always be shown at the top of the page.

If you have any questions, comments, or complaints about this Privacy Policy, please contact 5bet's support team. We provide assistance in both Bengali and English.

To learn more about 5bet, visit our About Us page.